Fahri Gizden Sok. Yavuz Apt. No: 1A Surmeli Hoteli MeydanI
The Bosphorus Brewing Company
440 m
Esentepe Mah. Yildiz Posta Cd. No: I/IA Gayrettepe
Reviews and Ratings
Feedback from previous guests about their experience.
56%
liked the hotel and would stay again
Helpful service
Great location
Dated rooms
Poor dining experience
5.6/10
Guest rating
Rooms
5.2
Location
7.4
Service
6.2
Dining
5.0
Guest reviews
5.6/10
based on 6 reviews
3.5/5
based on 1484 reviews
7.7
7.7/10 based on 1458 reviews
#210 of 2,404 hotels in Istanbul based on Tripadvisor
John
United States,
May
2024
6.0/10
The hotel room was much smaller than expected, smelling of cigarettes and extremely dirty with furniture in a bad condition, more like a pod than a room. However, the service was very polite but the staff smoked on the floor despite no smoking signs. The location was good with restaurants and bars nearby but had some issues with accessibility. The dining experience was very good, and the facilities were satisfactory.
Rooms
5.0
The room was tiny, smelled of cigarettes, and was extremely dirty with old and worn-out furniture.
Service
6.0
The service was polite but some staff members smoked in nonsmoking areas.
Location
7.0
The hotel's location was convenient with nearby dining options, but had occasional accessibility challenges.
Dining
8.0
The dining experience was very good.
Facilities
6.0
The facilities met basic needs.
Wendy
United Kingdom,
April
2024
5.0/10
The hotel had a small room for four people, with some issues like light coming in through the curtains all night and a basic setup. The air conditioning was not working well, walls were marked, and the fridge was not cold. However, there was a semi-panoramic view of Kanyon taxi stop. Service was lacking, with no snacks at the lobby bar as promised, and staff seeming sedated. The fire exit stairs had rusty broken steps. The location was far from the center and not as comfortable as other places I've stayed. The dining options were poor with limited choices.
Rooms
5.0
The room was small, with issues like light blinking in through poorly closing curtains and basic amenities. Air conditioning was inadequate, walls were marked, and the fridge didn't cool properly.
Service
5.0
The service was disappointing with the lack of snacks at the lobby bar, and unhelpful staff who seemed sedated. The fire exit stairs were unsafe with rusty and broken steps.
Location
5.0
The hotel was far from the center, not as comfortable as expected, and lacked quality service. The area was clean, but reaching main districts required a car.
Dining
5.0
The dining experience offered poor choices and was not satisfactory.
Facilities
5.0
Limited facilities provided.
Peter
United Kingdom,
April
2024
7.0/10
The hotel is centrally located, close to great shopping areas, bars, and restaurants. The rooms are clean and sizable, providing a comfortable stay. Despite some language barriers with the service, the manager was a standout exception and helpful. The dining options were below expectations for a 5-star establishment.
Rooms
8.0
I found my room to be big, clean, and very comfortable.
Service
6.0
While most of the staff were not very friendly or helpful, the manager on duty was a true gem in providing assistance.
Location
9.0
The hotel is in a convenient location near the Besiktash district, offering great access to the metro and various shops.
Dining
5.0
The dining options were adequate but fell short of the expected standard for a 5-star hotel.
Facilities
7.0
The hotel had standard facilities with no standout features.
Ira
United States,
November
2023
5.2/10
The hotel's rooms were in need of refreshing and showed signs of wear and tear, with below-par quality. The breakfast did not meet the standard expected of a 5-star establishment. On the bright side, the service was excellent and the location was perfect for accessing various attractions. The dining experience fell short of a 5-star rating, lacking variety and value for money.
Rooms
5.0
The rooms were dated and in need of freshening up, with poor quality furnishings and visibly worn-out features.
Service
7.0
The service was struggling to keep up with demands but the staff was extremely helpful and kind.
Location
8.0
The hotel's location was excellent for easy access to various destinations, making it ideal for both business and leisure travelers.
Dining
5.0
The dining options were inadequate, not meeting the expected 5-star standard in terms of variety and quality.
Facilities
5.0
The facilities were below par, not aligning with the price paid for the stay.
Helpful service
Dated rooms
John
United Kingdom,
April
2023
7.4/10
The hotel had a charming location and was close to Istanbul's public transportation network. The rooms were pleasant, but we had to endure a constant bad smell, requiring us to keep the windows open all day and night. The service was exceedingly helpful and comfortable, offering convenience for visitor requests. The dining experience was lacking, not meeting international standards. Despite this, the hotel's location was great for various business and leisure activities.
Rooms
7.0
The rooms were pleasant but had a constant bad smell, necessitating open windows at all times.
Service
9.0
The service was exceptionally helpful and comfortable, catering well to visitor requests.
Location
8.0
The hotel is located close to Istanbul's public transportation network, making it convenient for both business and leisure activities.
Dining
5.0
The dining experience didn't meet international standards and was below what you would expect from a 5-star hotel.
Facilities
8.0
The hotel offers a wonderful swimming pool and spa, spacious lobby, and a comfortable stay for children.
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